Privacy policy

Privacy Policy

Last updated: 5 March 2026

At Yarning Hearts, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.yarningheartsg.com (the “Site”), make a purchase, or interact with our community and services.

We collect only the information necessary to run our store, serve our customers, and build a thoughtful and welcoming crafting community.

Personal Information We Collect

When you visit our Site or make a purchase, we may collect certain personal information from you.

“Personal Information” refers to any information that can identify an individual.

Device Information

When you browse our Site, certain information is collected automatically to help us understand how visitors use our website.

Examples of information collected may include:

  • Web browser type and version

  • IP address

  • Time zone

  • Cookie data

  • Pages or products viewed

  • Search terms

  • Interaction with the Site

Why we collect this information

This helps us:

  • Ensure the website loads properly on your device

  • Improve the browsing experience

  • Understand which products and pages are most helpful to our customers

This information is collected automatically through cookies, log files, tags, or similar technologies.

Our online store is powered by Shopify, which processes some of this information on our behalf.

You can learn more about Shopify’s privacy practices here:
https://www.shopify.com/legal/privacy

Order Information

When you make a purchase through the Site, we collect the information necessary to process your order.

Examples of Personal Information collected include:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment details (processed securely through our payment provider)

Why we collect this information

We use this information to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Provide order confirmations and invoices

  • Communicate with you about your order

  • Detect and prevent fraud

  • Send relevant updates about our products, workshops, and events (if you have opted in)

Payment details are processed securely by our payment processors. Yarning Hearts does not store full credit card details.

How We Use Your Personal Information

We use your Personal Information to:

  • Process purchases and deliver orders

  • Provide customer support

  • Manage workshop registrations and events

  • Send newsletters or updates (with your consent)

  • Improve our website and customer experience

  • Comply with legal and regulatory requirements

We aim to use personal information responsibly and only for purposes that support our services and community.

Sharing Personal Information

We may share your Personal Information with trusted service providers who help us operate our business.

These may include:

  • Shopify – our e-commerce platform

  • Payment processors – to securely process transactions

  • Shipping providers – to deliver your orders

  • Email platforms – to send newsletters or updates (if subscribed)

These service providers only receive the information necessary to perform their services and are required to handle your data securely.

We may also disclose personal information if required by law, or if necessary to protect our legal rights.

Marketing Communications

If you subscribe to our mailing list or community updates, we may occasionally send you:

  • Product updates

  • Workshop announcements

  • Community events

  • Promotions or special offers

You may unsubscribe from these communications at any time by using the unsubscribe link in our emails or by contacting us.

Data Retention

We retain Personal Information only as long as necessary for:

  • Order fulfillment and record keeping

  • Customer service support

  • Legal, tax, or regulatory obligations

If you would like your information removed from our records, you may contact us and we will process your request where applicable.

Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal data

  • Correct inaccurate information

  • Request deletion of your personal information

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

For customers in Singapore, our data practices are guided by the Personal Data Protection Act (PDPA).

Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use the Site.

Cookies help us:

  • Remember your preferences

  • Analyse website traffic

  • Improve the performance of our store

You can disable cookies through your browser settings if you prefer.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, or legal requirements.

The latest version will always be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please feel free to contact us:

Yarning Hearts
7500A Beach Road
#01-314 The Plaza
Singapore 199591

Email: yarning.hearts@gmail.com