Refund policy

Returns & Exchanges Policy

At Yarning Hearts, we take great care in selecting and packing every item. If something isn’t quite right, we’re happy to help.

Exchanges

We offer exchanges within 30 days of receiving your order.

To be eligible for an exchange, the item must:

  • Be unused and unwound

  • Be in the same condition as received

  • Be returned with original packaging and tags

  • Be accompanied by proof of purchase

To request an exchange, please email us at yarning.hearts@gmail.com with your order details.

If your exchange is approved, you may:

  • Visit the Yarning Hearts store to exchange the item in person, or

  • Arrange to ship the item back to us.

Please note that shipping costs for exchanges are borne by the customer, unless the item received was incorrect or defective.

Exchange items are subject to product availability.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receiving it.

If your item is damaged, defective, or incorrect, contact us within 7 days of receiving your order at yarning.hearts@gmail.com with:

  • Your order number

  • A brief description of the issue

  • Photos of the item

Once reviewed, we will arrange a replacement or exchange where appropriate.

Non-Returnable Items

We do not offer refunds or returns for change of mind.

The following items are also not eligible for exchange:

  • Yarn that has been wound into cakes

  • Items that have been used, washed, or altered

  • Sale or clearance items

  • Workshops, classes, or event tickets

  • Gift cards

Refunds

We currently do not offer refunds for purchases, except where required under applicable consumer protection laws.

Questions

If you have any questions about exchanges, feel free to contact us at
yarning.hearts@gmail.com, we’re always happy to help. :)